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FAQ's

Quick Help Guide

Here are some quick answers to common questions to help you get started.

  • Our software provides the most value and ease of use for the price. We are the only software that offers a free trial, and we have a dedicated support team to help you every step of the way.

  • The link to download the sponsor program is available on the home page of your sponsor account. Login to your account to find the download button.

  • Our team is always ready to help you, whether you're a long term client or a new one. Let us know what topic you need help with, and we will schedule a training session.

  • If you or your sites are having trouble logging in, you can reset the password through your own recovery email. If you are a sponsor, you also have the ability to reset passwords for your sites.

  • We can import your participant information from other software, including Non-CACFP software. Provide us with a spreadsheet (Excel worksheet, .CSV file) with the information, and we will take care of the rest.

  • We don't believe in placing artificial limits on our users. You can enroll as many participants as you need to, without extra costs.

  • We are constantly monitoring the CACFP regulations and updates to ensure that our software is always compliant. We also provide regular updates and training to our users to keep them informed of any changes.

  • We offer all tools necessary to include every food item you use in order to fit your program's needs.

  • Our software is cloud-based, so you can access it from any device with an internet connection. We recommend using the latest version of your browser for the best experience.

  • We back up your data daily to ensure that your information is always safe and secure. We also have a disaster recovery plan in place to protect your data in case of an emergency.

  • We provide training videos per topic to help you get started with our software. Find the button on your home page. You can also schedule a training session with our team if you need more help.

Have another question or Need support?

Just reach out to us, and we'll get back to you as soon as possible. Or book a training with our support team!

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